Frequently Asked Questions

When will my  order ship?
The majority of our orders are shipped out within 3 days  and delivered within 10 business days.

How do I makes change to my order or cancel my order?
If you need to make any changes to your order please email us at with your changes.

Do you charge Sales Tax?
We only charge sales tax on orders shipping to the state of Illinois. Tax exempt organizations in Illinois can include their tax exempt ID number in the comments section of the order form, and we will remove the sales tax from your order and email you an updated receipt.

What payment methods do you accept?
We accept Visa, MasterCard, American Express and Discover Card. We also accept checks, which can be mailed in or processed electronically on the web.

Can I submit my order via Fax or mail?
Yes - you can use our web site and shopping cart system to create your order, select the Fax or Mail option, and then print it out your order.  There is a place on the order form to write your credit card information.  You can then mail or fax this form to us.  You can also pay with a check or money order (see below).

Can I pay with a Check or Money Order?
Yes - we accept checks and money orders. The easiest way is for you to use our online ecommerce cart system.  Once you have selected your item(s) begin the checkout process.  Under Payment Options you should select “Print Order Form and pay by Mail”.  It will then display a page you can print out with your order information and total price.  You should mail this page along with your check to the address on the form. Once we receive your paper check we will ship out your order.

Trayvad - (866) 413-7254
Contact with any questions.
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Phone: (866) 413-7254                        Fax: (866) 413-7968